Returns, Refunds & Exchanges Policy

We’d like to take this opportunity to thank you for shopping with us here at The Ultimate Pleasure.

Below is our Returns & Refunds Policy, which will detail our policy, procedures and processes for exchanging and returning products purchased from our store, plus any entitlements for refunds/exchanges to our customers.

 

Under NO circumstances do we offer, or provide, a refund, nor are we under any obligation to accept an exchange or return of any products listed on our site, in the event a customer simply changes their mind, after submitting their order. Please ensure you carefully select any items, and their relevant color and size correctly, before submitting your order.

 

We will provide you the relevant address and return details upon receiving an email from you, highlighting the order number, product and reason behind your request for an exchange/refund. We may also request a photo of the product, dependent on the circumstance. Due to the nature of the products we advertise and sell on our site, we reserve the right to decline any request to return a product, due to health regulations. Please read the following.

RETURNS POLICY

By returning items to us, you are agreeing to the terms stated below:

  • Returns must be received by us within 14 calendar days of the original purchase date via registered post (we take no responsibility for any losses or damages caused during transit of the products back to us)​

  • Any applicable labels must still be attached to the item and returned in original undamaged packaging/boxes with tags in place

  • Any returned product must not have been used, damaged, soiled or altered in any way 

  • Any returned garments must not have been worn, damaged, altered or soiled in any way. Due to health regulations, we are not permitted to accept garments or products that have been used. Please ensure that you select your item (including size and color) carefully before purchasing

  • All postage costs, for returns, including exchanges, will be at the expense of the Customer

  • We will not be liable for any shortages, damage or non-compliance with the specifications in these terms unless the Customer notifies The Ultimate Pleasure with full details and description within 14 days after payment, otherwise the Customer is deemed to have accepted the products.

  • The Ultimate Pleasure will not, under any circumstances, accept products for return that:
    (a) are discontinued products or no longer stocked by The Ultimate Pleasure or our supplier;
    (b) have been altered in any way;
    (c) have been used; or
    (d) are not in their original condition and packaging.

 

REFUNDS POLICY

When purchasing any products from us, you acknowledge and agree to the following refund policy below:

  • You will need to contact us firstly via email, to notify us of the return/refund. On your email, please advise us of your order number, the product/s you are seeking a refund for and the reason for your refund. 

  • Under no circumstances do we provide refunds for Customers who simply “change their mind” after their purchase, so please ensure you select carefully before proceeding to purchase. Selected items can possibly be exchanged, at our discretion. Please see the exchange policy below for more detail. 

  • The Ultimate Pleasure in no way guarantees a refund, however we will always consider each Customer request and reason efficiently, discreetly and fairly, in accordance with our terms

  • The final outcome in approving a Customer refund may be subject to the decision given to us by our supplier

  • All refunds paid will be less the original postage costs and will take up to 7 business days to process

  • Refunds are strictly not provided to Customers who do not comply with the terms listed in our above Returns Policy

EXCHANGES

  • You will need to contact us firstly via email, to notify us of the exchange/return. On your email, please advise us of your order number, the product/s you are seeking to exchange and the reason for your exchange. 

  • All exchanges will incur a return postage cost to the Customer, in order to send a replacement. If a Customer requests a product of higher value than the original product purchased, they will be required to submit payment before the replacement product is sent.

  • All postage costs, for both exchanges and returns, will be at the expense of the Customer

  • The Ultimate Pleasure in no way guarantees an exchange, however we will always consider each Customer request and reason efficiently, discreetly and fairly, in accordance with our terms

  • The final outcome in approving a product exchange may be subject to the decision given to us by our supplier. 

  • Exchanges are strictly not provided to Customers who do not comply with the terms listed in our above Returns Policy

FAULTY ITEMS

When purchasing any products from us, you acknowledge and agree to the following faulty items policy below:

  • Any product purchased from us, in which a Customer has deemed to be faulty, must be reported to us via email within 14 calendar days after payment, for assessment of replacement

  • Any fault, with any of the products we sell, uncovered by the Customer after the 14 day calendar period, we recommended the Customer determine if the product is covered under warranty by the manufacturer, and if so, contact them accordingly

  • Strictly no refunds are issued to Customers for faulty products, only exchanges are granted, at our discretion and/or the discretion of our supplier

  • Due to the nature of the products we advertise and sell on our site, and for health regulations, we strictly do not open any of the products, be it to check for contents, damage, functionality or any other purpose. Every product is received direct from the manufacturer, to our supplier’s warehouse, then direct to us and then direct to the customer. There is no access to, or opening of, any product during the entire transit process. Any product faults uncovered by the customer, upon receipt, we recommend they contact the manufacturer, listed on the product box/tag, directly. 
  • Some of the products we advertise and sell on our site are covered under warranty. Please ensure you keep your invoice for the purchase made and contact the manufacturer to advise of the fault. We hold no responsibility or liability for the warranty of any of the products listed on our site.

RETURNS SHIPPING

When purchasing any products from us, you acknowledge and agree to the following shipping policy below:

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are nonrefundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund

  • If you request an exchange, the cost of return shipping will be required for immediate payment, prior to us shipping your newly selected product.

LIABILITY

When purchasing any products from us, you acknowledge and agree to the following liability policy below:

  • Except as the terms specifically state, or as contained in any express warranty provided in relation to the products or services, our terms do not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the products or services or any contractual remedy for their failure.

  • The products we sell to our Customers may contain warranties from overseas manufacturers which are not compliant with Australia requirements under the Australian Consumer Law (ACL). Both The Ultimate Pleasure and our supplier do not represent the products as containing warranties which are compliant with the ACL and we do
    not any way represent that the products contain warranties which are applicable in Australia or are compliant with the ACL.

  • The Ultimate Pleasure and our supplier accept no liability for any harm, injury, damage, pain, health issues or discomfort that any of our products may cause, especially when misused by the Customer.