Our Customer Guarantees
Our Price Guarantee
We understand, that as part of your online shopping experience, you are looking for the highest quality products, at the most affordable prices. With such a variety of adult stores to choose from, both online and bricks and mortar businesses, you are blessed with multiple options to hunt down the products you desire, and at the prices most suitable to your budget.
Here at The Ultimate Pleasure, our customers are our number one priority, and we value them greatly. It is why we want to ensure they are receiving the best deal possible. Whilst we believe we have some of the lowest and most competitive prices on the market, competition is fierce. Other retailers will offer heavily reduced prices, and attempt a range of different sales tactics, to attract and retain business.
Our aim is to be your retailer of choice, and to prove we value your patronage, and are serious about customer service, we have implemented Our Price Guarantee. If you identify any products, we advertise on our site, at a lower price on any other Australian adult shop website, we guarantee to not only match it, but also beat it by 5 percent. Refer to our terms and conditions for Our Price Guarantee below.
To apply for Our Price Guarantee, simply send us an email to firstname.lastname@example.org with the subject “Our Price Guarantee”, then let us know the product you would like to purchase, the cheaper price you have identified elsewhere, and the name of the Australian online adult store retailer you have identified it through, and if we deem it meets the terms and conditions listed below, we will honor that cheaper price with an additional 5 percent discount applied.
Our Service Guarantee
PLEASE NOTE: Our Service Guarantee, as listed below, is temporarily suspended whilst we deal with delays within the postal network, and delivery issues with the respective courier companies. We continue to focus on ensuring your order will be handled as efficiently as possible, and will endeavor to compensate our customers with up to a 20% discount on their next order in the event of any significant delays.
Price may be one thing, but who wouldn’t want quality service to accompany it, to make it an all round pleasurable shopping experience? Here at The Ultimate Pleasure, customer service is our number one priority, and something we pride ourselves on. We don’t see our customers as just another number, they are a valued aspect of our business, to which we couldn’t operate without.
We know that customers want efficiency and responsiveness as part of their customer service experience. Their expectations are to receive their order in a timely manner, so they can fast indulge in the pleasure that our products can bring. When we fail to deliver that responsibility of efficiency, not only do our customers feel disappointed, we indeed do also. It is with this, we’d like to introduce you to Our Service Guarantee.
Although delivery times are beyond our control, once they leave our possession, what we can control, is getting them packaged and sent in a timely manner. Our Service Guarantee means that if we, for some reason, fail to process your order, and have it completed and ready for courier pick up, within 7 business days, we will refund you the value of one product you have ordered at a value less than $50, meaning you receive that product for free. Any orders up to $100 that do not include a product valued under $50, we will refund you the shipping cost and send your order via express post, at no charge to you.
For orders over $100, without a product valued under $50, we will provide you with a coupon code that entitles you to a $25 discount to use for your next purchase through our website. Also, if you place an order through our website, that lists a product as “in stock”, yet we discover our supplier does not have that item in stock, and we are unable to source it from another retail outlet, we will provide you with an automatic 10% off your next order with us. We take customer service seriously at The Ultimate Pleasure, so if we fail in the act of timeliness, you are compensated, thanks to Our Service Guarantee. For further details, please refer to our terms and conditions below.